How can we help?
Get in touch with our team, browse the docs, or dig into an FAQ.
Open a support ticket
Fastest way to get help. Our team responds to every ticket, usually within one business day.
- Email: support@lendiom.com
Talk to us
Prefer to talk? Our sales & success team is based in Memphis.
- Phone: (855) 650-5363
- Sales: sales@lendiom.com
- Location: Memphis, Tennessee
Self-serve help
Everything you need to get up and running, plus answers to common questions.
Help docs
Getting started, guides, and how-it-works walkthroughs for Lendiom and Lendiom Pay.
FAQ
Quick answers to the questions we get most often — from adding a property to setting up ACH.
Video tutorials
Step-by-step walkthroughs for every workflow in Lendiom.
Coming soon.
Popular questions
Answers to the ones we hear most.
How do I add a new property to my inventory?
Navigate to the Inventory section, select the category (Land, Residential House, or Multifamily), and fill out the details — including whether it's for financing or rental. Land inventory is split into tracts, and multifamily buildings into units. See the getting started guide →
Can I import my existing inventory from another system?
Lendiom includes a self-serve import wizard for migrating from MoneyLender via CSV files, and our team can help with bulk data migrations from other systems. More detail →
How do I track contract payments inside Lendiom?
Once a client has an active contract, the Loan Management section shows their full payment history and upcoming dues, and you can enable automated reminders for due dates. Payments made outside Lendiom — cash, check, or bank transfer — can be logged manually to keep records accurate. More detail →
Does Lendiom support ACH or credit card processing?
Yes. Through the Lendiom Pay portal, your clients can pay by ACH or credit/debit card, view their contracts, and enable auto-draft. Transaction fees may apply depending on the payment method. More detail →
Can I send automated payment reminders to clients?
Yes. Lendiom sends automated text and email reminders for upcoming or late payments once the Communication Portal is enabled. You can also send bulk SMS updates to clients who have consented to receive them. More detail →
How does Lendiom handle delinquent payments?
Lendiom tracks delinquent payments automatically and can send late-payment reminders on your behalf. You can also flag accounts for further action, such as repossession tracking. More detail →
Can multiple users access my Lendiom account?
Yes. Lendiom supports multi-user access with role-based permissions. Default roles include Admin, Property Manager, and read-only Viewer, and you can create custom roles that limit access by feature and action. More detail →
How is my data secured in Lendiom?
Your data is encrypted at rest and in transit, and backups run multiple times a day to prevent data loss. More detail →
Can I integrate Lendiom with my accounting software?
There's no direct QuickBooks or Xero integration yet, but you can export transaction data, client data, payment history, and inventory details as CSV files for use in other tools. More detail →
How do I reset my password if I forget it?
Click "Forgot Password" on the login screen and follow the instructions sent to your email. More detail →